I was looking for any feed back on the company reliability of equipment, service, after sale support. Stability of company
Showing items 21 - 39 of 39 results.
You are correct, I am the Owner of Hoist. Fortunately we have many good customers in the UK that continue to order our trucks, they have a good understand how to service them. We have several 24-7 customers in the UK one being Beverage "Can Manufactures" Many of our UK can customers own trucks that date back to the 1960's and continue to order brand new trucks. Lifter you mentioned Linde, are you aware they're our largest customer in the UK. Every large electric they supply to Jaguar is a Hoist. They do a great job servicing our trucks and have ordered new trucks this year. Its our fourth order over the last 15 years. Parts and service support is always a challenge when they're half a world away. Linde figured out how to do it with local parts inventory and trained service professionals. Large compact cushion tire trucks require specialized service and support. It not my goal to change your mind just want to let you know we have satisfied customers in your country that have had our products for a very long time, Enjoy your weekend.
I am with you there Lifter, I would never supply or support one again, it's far to much hassle and the very slow expensive parts back up makes us look bad to our customers.
When you have a machine of this size often it's the only truck the customer has so no down time is critical which is something that you know you are going to have with a Hoist.
By the way I think you will find Marty F is the CEO of Hoist.
Lifter01 I'm not sure what happen with your Titan experience, are you aware Hyster Linde Kalmar and Doosan don't make cushion tire truck in this size range.
Marty i take it you work for Hoist?? the Fke wasn't that bed (for a Hoist). the titan we supplied a fleet to a customer in 2004 and all we supplied with ZF axles and yes they all failed within 12 months, Your right about the engine Hyster, Doosan and quiet a few other companies fit it and its probably the best part of the truck. What about the cracking Masts and yes every one failed, Tilt cylinders breaking etc every customer we supplied Titans too we lost because of these poorly designed poorly built trucks. the parts supply problems in the UK is a joke and ive talked to engineers who still work on newer machines and they tell me its just as bad as it always was. If you want a big truck buy an Hyster, Linde, Kalmar or even a Doosan but never ever buy a Hoist if you ever want to actualy lift something, its not a matter of if it will break but when
Sorry to rain on your parade Kathleen but we lost customers because of your inability to supply parts to the UK in a timely fashion, 3 months for a set of brake shoes for a titan is very very poor, parts prices are astronomical, service parts for the Vortec V6 were 4 times more expensive than getting the same parts from Hyster (and they aren't that cheap lol) maybe i the US you can supply parts but in the UK i never want to see another Hoist product let alone try to support one
I am the parts manager for Hoist Liftruck and we take pride in making sure our customers are happy. If you ever need parts support, please contact me direct at 708-552-2736 or kathleen at hoistlift dot com. If you ever have any issues with our parts or deliveries, I am always here and can discuss any issues you might have. We have built up our inventory since 2001 and are continuing to try to adjust to the needs of our customers. Currently our same day order fulfilment rate is at 95% or better.
The FKS and FKE models have been around since the 1960 and are in every industry in the UK. Companies like Jaguar have used them since the mid 90's successfully. The early Titan trucks had issues, the German made ZF drive axle had many issues, for that reason the axle was replaced with a Axle-Tech drive axle in 2001, so the parts problem and poor durablity must be related to a pre 2001 model. The General Motors engine might not be perfect its still the best choice for that size truck, Many manufactures are using that engine.
Grayson, as a senior engineer with Hoist I can assure you that Hoist has made significant improvements in their manufacturing process and overall quality of our wiring harnesses. Recently all wiring processes (cutting, stripping, crimping...etc) are now fully automated and every harness assembly is fully bench tested before installation onto all model vehicles. If you have any questions please contact me directly at (708) 552-2787.
Wanderer, as Engineering Director for Hoist, I can assure you all of our masts are constructed of high strength alloy steels and meet the requisite 3:1 safety factor required (at a minimum).
Additionally, as Hoist strives for continual improvement, we have been, and continue to, implement robotic weld cells to improve our welding consistency and quality. If you have any concerns about a specific unit I would be happy to address them with you.
Feel free to contact me at your convenience. 708.552.2788
Have only had experiecnce with two. Both 30k, not sure of models. One was almost brand new and already the wiring harness with a disaster. and the second cracked the block between 2 cylinders. everything else seemed to break during the process of replacing the motor. Would not recommend them except that it is hard to find a cushion truck that big
If I were you I would steer well clear of Hoist machines.......
We look after a couple of 15 ton machines and a 9 ton Titan and u dread it when parts are needed........I just had to get a wheel cylinder for a Titan and it was about 300, when I got it I matched it up and could get one for about 25!
It is also quite common for hoist to obsolete parts for machines which are only 10 years old, not what you want to here when you have a machine that was 130k when new.
Our customer who runs 2 15 ton machines has asked us to source an alternative compact machine as they want rid of them.......
Best advice I can give is don't expect any type of factory technicial support, parts take forever to arrive and buy LOT's of floor dry or find a huge peice of cardboard to park it on when it's not moving.
All the ones I've had the pleasure of working on have been TRAGIC from new, the masts seem to be made from window putty!
since this conversation I researched hoist and it seems as though the models I currently service have been discontinued and replaced with fancy toys. no more big block v8 powered units.
I never said all components can be sourced locally, look up, I said most. and this is true for the older fks. and I do not change my statements, I would buy a 90s era FKS if I needed a larger cushion tire unit. to each there own.
Simply look to the ports world wide for your answer. You won't find the 24 / 7 users running Hoists. The mantra that "all components can be locally sourced." is BS One user in my area bought a new 115,000 lb unit and it went down for a month shortly after delivery due to a steering / hydraulic issue.
Hi Stam cant comment on the FKS so it looks that maybe they do make a decent machine now lol. But the Titan really was a nightmare the site we lost we lost to a competitor who told the customer it was all the fault of the supplying dealer and they wouldn't have the same probs they fared worse than we did lol they lost the customer back to us and we ended up replacing the fleet with H12.00 hysters. The cracking masts they failed on the cross ties but also on the mount welds they weren't over loaded the loads were a max of 5 tonnes but quiet large so needed a min of 9 tonne capacity to lift we even tried 12 tonne capacity trucks and the still failed we never supplied another hoist after that
wow sounds like a p-o-s.
i have a fleet of FKS's i look after and honestly, i would buy one if i was in the market. they range from 23K - 60K Lb cap all v8 powered but one 6 cyl. turbo diesel. they take a beating, the floors are badly damaged. the same client also has yale/hyster trucks and they require more attention than the hoists but also are used more.
i have had a cross tie weld crack but the trucks are overloaded repeatedly and also used as battering rams at times so a mfg. defect never came to mind.
can i change my statement of hoist the forklift to hoist model fks? lol
Unless things have drastickly improved i would never call a hoist exceptional i did a lot of work on them particularly the FKE which i found not too bad and the Titan which was a complete disaster. We had tilt cylinders snapping regulary complete brake failures hub reduction units failing on nearly a monthly basis regular transmission failures common cooling faults on the V6 it was nearly impossible to stop them overheating Masts snapping Hoist came up with a new stronger masts and these all failed too, and don't get me started o the service times lol. Parts back up 12 weeks for brake shoes not good at all I ended up with a bigger service van just so i could attempt to keep them in service. These trucks lost us a big long established customer. Yes the components are the same as other machines Gm engines etc but they were really badly put together never want to see one
again let alone work on one!!!
imo:
hoist the company - ?
hoist parts dept - my required items are usually backordered.
hoist the forklift - exceptional.
keep in mind most of the core components in these trucks come from the industrial sector and if you look for parts from other sources you can usually find what you need local.
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