I am the parts manager for Hoist Liftruck and we take pride in making sure our customers are happy. If you ever need parts support, please contact me direct at 708-552-2736 or kathleen at hoistlift dot com. If you ever have any issues with our parts or deliveries, I am always here and can discuss any issues you might have. We have built up our inventory since 2001 and are continuing to try to adjust to the needs of our customers. Currently our same day order fulfilment rate is at 95% or better.