Hoppecke makes warranty claims easier

Battery specialist Hoppecke Industrial Batteries has revamped the five-year warranty policy that it offers to all its motive power customers.

Hoppecke's new simplified and standardised warranty policy ensures customers will have their warranty claims handled and processed much faster than before.

The new policy will mean that up to 90% of all warranty claims will be resolved within a working week, as long as customers have followed set maintenance procedures and not misused the batteries in any way. Examples of misuse include not topping up the batteries regularly or not using distilled water.

As Hoppecke's warranty service evolved over the years, the company found that different customers had different warranty arrangements and this could lead to delays in processing claims. Additionally, the old warranty system was highly manager-intensive, which also built delays into final checks and approvals.

Hoppecke says its top priority has always been to minimise the length of downtime for its motive power customers, so the new policy has been devised to make the whole warranty issue much more straightforward and easier to manage.

Service director Stuart Browne says the aim is to help to keep customers' trucks up and running. "As long as the maintenance records show that our standards have been adhered to, claims will now be turned around much faster than was previously possible. Of course, if Hoppecke also manages the maintenance contract on a customer's batteries, the processing of warranty claims is made even easier."

Hoppecke is the leading specialist for industrial battery systems and claims to be the largest battery manufacturer in European ownership. Its UK operation is based in Newcastle-under-Lyme in the Midlands and the parent company has customers and business partners in many countries, including Europe, the USA and China.