They are apparently getting in to plant sales and hire aswell

They'll never get the fork truck side to be a good business ! Unless they sort out the total lack of customer retention and understanding the customers needs. We need the customers a lot more than they need us and it's about time The Planet Zarg realized it !
Hako not exactly a quality product.

Always amazes me. When they buy over everything. They can't even get there forklift side of the business correct. And they take on all this other equipment. Wonder when the Americans will have enough of all the investment without any great returns.

Briggs buy Hako dealership

Proud Scot. I guarantee the Aberdeen branch is closing.

Sorry ProudScot but I beg to differ !
They've turned into an absolute joke.

Aberdeen closure - Don't think so. Briggs are expanding not shrinking

They bought Irish Lift Trucks at the end of last year

So Cannock really is the centre of the universe then?

That's another one they've kept quite about. I think it went down hill fast when the new guy took over. Most of the competitors engineers all seem to have their problems but nothing like the Briggs guys, and in all fairness Briggs will take on anything, irrespective of experience or training. Its just one big accident waiting to happen. When are the upper management going to wake up and smell the coffee ! Passionate people my *** !

Yet another Briggs closure (Aberdeen due to close this month)

And milo they have everything in place to be great, however buying there way to the top has not worked out well. Common phrase from the ex Barlow guys working there is. "It's like a corner shop trying to run a supermarket" never a truer word said. I actually couldn't believe how many management and office staff they actually have it's mind boggling especially when the onus is on the engineer for pretty much everything. Hands down one of the worst out there for customer service.

So from reading this no one seems to think Briggs are a good Company to work for or Deal with?

Thats were Briggs will make their money on service, silly really the customers is always right and if wants his own service guys to look after his trucks then he should be able to because he is paying for that privlage

Forkingabout we have well over 2000 jungheinrichs in out uk fleet and at least that number again from 2 other manufacturers all owned by us. The rule is if they want to sell to us we expect the same package for our own engineers that Jungheinrich etc engineers get so yes we have The same laptop the Jungheinrich engineers have with Judit, steds for our still trucks and BT/Toyota tablets etc. I spoke to somebody I know at nacco and was told they would release the software to us it was an issue with Briggs who saw pound notes when they realised how big out fleet was and all the salesman could go on about was setting up a full maintenance contract for them to maintain them.

Yes I remember, I saw an evolution around 2008 - 2009 where I could offer it but only to some very massive end users who were mainly manager by Key Accounts dept. And even for these customers it was a long process to have hierarchy approval

Seems Jungheinrich have changed there mind, it was only a few years back they lost a customer who had a massive fleet across several sites due to not wanting to train the customers own techs or allow them software access.

Can Briggs give the software to subdealers ? Maybe NACCO is not allowing it when Jungheinrich can make their own decision.

Briggs are a joke. We looked at buying a fleet of counter balance trucks from then. It was like jumping though hoops lol. Then When we got to the question of software and training for our own engineers to maintain them it was a straight no from Briggs. Big order lost for them. Straight to Jungheinrich and got everything we asked for. Briggs are one company who won't get a look in from us again

Apparently HR treated the crew there quite badly. The person informing them of redundancy and putting them into consultation didn't really care as they were finishing that Friday. Also one of the employees had to take legal action to secure their redundancy payment. Absolutely disgraceful !!!

They kept that quiet first I heard of this closure but then again we're getting treated like mushrooms again.