It's certainly looking like the circus is getting to big for the ringmaster,
Totally agree with you DonkkeyPunch !
I remember the first visit from the self proclaimed turnaround expert after Briggs took over BHL when in his introduction to Briggs and welcome to BHL staff he slagged off everything BHL did. One thing he specifically went on about was all the little "feifdoms" in BHL, (not true to the extent he was making out), and how that absolutely do not / would not happen in Briggs. Well it looks like they do, (and always did), and even though he has long gone, his and the Lowestoft old boys club mentality remains. Big company, through aquisition not organic growth still run like a corner shop. As for training...point taken but not by Briggs management. Technology continues to move fast... engineers want to fix things quickly as it gives them satisfaction and improves self esteem. With fixed price contracts the profit you make depends on many factors but not the least how many hours get booked on equipment trying to fix it, this gets out of control when you lack knowledge from not being trained properly!! Cutting training resources is a false economy, but I doubt anything will be done till there is a "Grenfell Tower" incident and investgation, we will see who runs for cover then...if we dont blink.
Engineering Services 'team' seem divorced from the rest of service side. Service notifications and many other functions are always a bit of a lottery as to what happens or should I say, what is supposed to happen.Some serious pencil sharpening needs to take place here!
Engineering services, would be better trying to stick to materials handling and providing better service.
Management like an onion and engineers like mushrooms.
With you on that darkarcher
In-depth product training ! What a joke. If your extremely lucky you may get a product familiarity course (this is the engine, that's the control block type of thing).
They have cut back their training department back to next to nothing !
Also you will find that day by day more obscure bits of kit will be thrown at you as they will take on absolutely anything.
Hi Chaps. Briggs advertising for field engineers. State's in depth product training???
What's peoples thought's?
With tarmac, ashphalt and quarrying equipment to follow shortly.
Watch this space
They are apparently getting in to plant sales and hire aswell
They'll never get the fork truck side to be a good business ! Unless they sort out the total lack of customer retention and understanding the customers needs. We need the customers a lot more than they need us and it's about time The Planet Zarg realized it !
Hako not exactly a quality product.
Always amazes me. When they buy over everything. They can't even get there forklift side of the business correct. And they take on all this other equipment. Wonder when the Americans will have enough of all the investment without any great returns.
Briggs buy Hako dealership
Proud Scot. I guarantee the Aberdeen branch is closing.
Sorry ProudScot but I beg to differ !
They've turned into an absolute joke.
Aberdeen closure - Don't think so. Briggs are expanding not shrinking
They bought Irish Lift Trucks at the end of last year
So Cannock really is the centre of the universe then?
That's another one they've kept quite about. I think it went down hill fast when the new guy took over. Most of the competitors engineers all seem to have their problems but nothing like the Briggs guys, and in all fairness Briggs will take on anything, irrespective of experience or training. Its just one big accident waiting to happen. When are the upper management going to wake up and smell the coffee ! Passionate people my *** !
Yet another Briggs closure (Aberdeen due to close this month)
And milo they have everything in place to be great, however buying there way to the top has not worked out well. Common phrase from the ex Barlow guys working there is. "It's like a corner shop trying to run a supermarket" never a truer word said. I actually couldn't believe how many management and office staff they actually have it's mind boggling especially when the onus is on the engineer for pretty much everything. Hands down one of the worst out there for customer service.