I was looking for any feed back on the company reliability of equipment, service, after sale support. Stability of company
Showing items 1 - 20 of 39 results.
I agree with keeping it open!
Admittedly this is the first time I'v ever heard of hoist (please excuse my sheltered FLT life!) but after reading this I can safely say that if more CEOs/MDs were as open and as direct Marty and addressed issues rather than seeing it as " beneath them" to answer questions then all our jobs would be a lot easier!
Yes keep it open who knows who will turn up.
I haven't posted for a while and it pulled me out of the woodwork.
Why stop now, it's finally turning up some old friends.
Thank you everyone for your contributions to this subject.
I think it is timely after 6 months to close it off.
Cheers
from Admin
Well it looks like Marty's product is getting undeserved flack from this side of the pond. I'm going to jump to his defence and he will remember I was instrumental in bringing the Hoist product to the UK back in the mid 90's for a large furniture company no longer trading.
His tenacity, energy and total pride in his product and workforce made it easy to do business with him.
He did everything in his power to enable his product to be supported in the UK and I'm sure he still does. However the dealers didn't always show the same level of support and it was easier to blame the manufacturer than take the responsibility to have parts available and suitably trained engineers. That's clearly the responsibility of the dealership not the manufacturer. They were happy to sell the product and take the margin but putting parts on the shelf so they were readily available was not so much of a priority.
I'm proud to know Marty, and he is a great CEO, his company is great and all of the staff are dedicated, some of which have been with him for years. His product is great most of which is niche market. I remember supplying and delivering the quad pallet handlers to a well known cola company in Dongen Holland and they were delighted with them, they were excellently maintained by Geveke and support from Marty's team was excellent.
So Marty keep up the good work and remember opinions are like A**holes, everyone has one.
Hope everyone there is good and keep producing good product.
We purchased a Brand New Lift, Never worked right from day one! Went over 4 months with numerous attempts to fix it, and when we refused to go any further and asked for a refund they refused! Made promise's but never kept them! The old Hoist would have never put us in this position.
I have followed this for some time and must admit when marty F made his comment about being the owner of Hoist i thought this will be quite interesting. in fact i was quite shocked by his open as and his honesty.
If other CEO's of forklift companies took this attitude and put there points over in discussions they might not have to get the discussion removed
Edward; You hit the nail on the head. Techs call it like it is. A POS is a POS. Some companies are like the boat with the leaking hull,instead of pulling it out and fixing the leak,they justput in a bigger bilge pump to keep it afloat. Next thing you the boat is full of bilge pumps.
Marty Ive got to agree with Edward here it is commendable that you have tried to address the of the problems that you have had with some of your machines unfortunately parts supply was one of the main ones especially lead times and prices and very unfortunately probably 80 percent of the work i did was on the Titan. Edward is spot on you never get called into a great machine to the customer its allways the pos you sold me is down again. As i said the FKE,s we sold we had very few problems with. I wish you and all your employees all the best and hope you go from strength to strength. I know quite a few Carrylift engineers so will look forward to hearing how the machine works out for them
Edward
Thank you! We have 300 proud Hoist employes that really like what they do and care about our customers, company, product and each other. Many of them have been with me for 20 years and some longer. We have a great team, were not perfect, we take pride in our jobs and work hard at it every day.
Marty
Marty, I (for one) appreciate your effort to show your support team's concerns, I know, we on this forum, are more likely to know the points that are 'less than perfect' on any machine we work on. I often point out that I almost never get a call that says "come look at my really great forklift" and virtually every call is "come look at my broken P.O.S.", and I think we all do recognize that it is less a design function and more of a "local support function" as to what the end user recognizes about the "quality" of a product.
I think it is pretty fair to say that Hoist trucks are a "niche market product", but I know I would love to have the level of product support you have offered here in this thread, with ANY other manufacturer of powered industrial trucks. I am firmly of the opinion, that the shorter the path of any communication, the less "static to noise ratio" there is.
"if it was easy to fix, someone else would have fixed it before -we- get to see it."
The hydraulic valve on your 13 year old Titan was discounted by Rextoth about 4 years ago. It was replaced by a valve made by HYDAC. We stock the HYDAC valve so delivery comes from stock. The new valve comes with a bracket and you are correct it requires a kit to install. The wheel cylinder is for the Titan with the ZF axle, we agree with you. The quality of the axle and parts support from ZF was poor at best. In an effort to assist our customers with ZF axles we started making several of the parts like Brake drums at Hoist and raised our stocking levels on adjusters, shoes and wheel cylinders. I wasn't aware of the pricing being that high. I'm going to have Kathleen address that with you so you get the correct discount. Please forward her your contact information she can be reached at Kathleen at hoistlift dot com. I also think Adam, Mike and Jeff on the support side could help in the future. I will have Adam send you his contact information.. We have a install of a large machine in October, one of our service techs will be in the UK for the install. Let us know if he can assist you in any way. As for the long delivery times, air freight is an option, by the time the parts ship, clear customs and arrive on site it can take 4 days. Ocean can be over a month. I assume you work for Briggs, have they considered putting some inventory in stock? we would offer special pricing and cover the shipping. Please forward Kathleen your contact info, she will reply Monday she gets in at 7 am that's around 11 your time.
No it's Rexam beverage can.
I have tried to order parts direct but get told I have to use Locators.
You may be able to supply parts for a 1960 machine but last time I ordered a wheel cylinder for a 2003 machine it took nearly 2 months to arrive and was hugely over priced.
We once needed a hyd control valve for an F9 and was given a price of 9500K and 4 months lead time, in the end we were supplied a retrofit kit which required the chassis to be modified to fit, none of the pipe work fitted as all the fittings were ORFS fittings and the steel pipes on the truck were JIC, when I contacted Hoist direct I got a one sentence answer basically saying "we don't use jic anymore" when you pay nearly 4k for a retrofit kit you would think it would fit without having to change steel pipe work.
This machine cost us a fortune in the end and continues to breakdown regularly.
Danny-k
It sounds like Crown Cork And Seal, we have a brand new Hoist on the water being delivered by Carrylift the local Nissan dealer in the UK. Its worth noting we have a 90 percent world wide market start in compact cushion tire trucks over 10 ton. We don't get evey sale however our market share is unmatched. We have large parts inventory with two dealers in the UK. Have you ever ordered parts directly from our company, our fill rate is in the high 90 percent range. Keep in mind we still supply parts for trucks that were made in the 1960. It's why our customers continue to order our products.
Marty, if Linde think your product is so great then why have they ordered an Italian 15 ton Mora for one of the large beverage can manufactures in the uk.
The customer currently runs 2 FKS15 machines and they are fed up with expensive and slow parts supply.
I know but the tucks were not overloaded or abused and I know plenty of other sites using Titans that suffered cross beam failures in the UK we never had a failure on the Hysters and they were rated at 2 tonnes less than the Titan As I said the FKE we found to be on the whole a good product but the Titan was a disaster!! yes your correct I used to be at Barlows and yes the used to be a great company many years ago but that's another story lol.
Have a great weekend your self
We know the drive axle was a problem, its why it was changed to Axle Tech. That resolved items 1 & 2. the transmissions are still made by Dana and do very well. the GM LP gas engines are still used today and do very well. We have customers that run them for 30,000 hours. Cracking tilt cylinders and chassis are normally things we see when the trucks are overloaded, or abused. they're not issues we normally see. I'm happy your company found a solution, its worth pointing out a H7.00XL is a yard truck designed to work outdoors and designed for rough floor conditions. We also make a machine that competes with that model, in-fact we have supplied a variant of that truck to your marina industry.
I'm sure we can find fault in any product, fortunately we have customers that support our company and product.
Have a good weekend,
Marty my Titan experience, we supplied 10 to the same customer bad points,
1 Hub reductions destroying them selves on a nearly weekly basis
2 Axles failing yes they were ZF
3 Transmission failures on 7 out of 10 machines
4 Masts failing on the bottom brace on ever machine (the uprated masts cracked too)
5 Chronic overheating and radiator failures 0n all machines
6 Tilt cylinders failing on all machines ( either splitting or welds failing)
We had 3 chassis crack too these machines we lifting a maximum of 4 tonnes but at an extended load centre but were run well under capacity we swapped them for Hyster H7.00XL machines till the contract end they didn't suffer a fraction of the problems the Titans did.
And there were more
We lost the customer to competitor who supplied another fleet of Titans having told the customer it was us that were not supporting them properly they faired even worse than we did all of the same defects we had they pulled the Titans out and put Doosans in
So now you know why i dont like Titans (I don't know an engineer who does)
Its not my intention to insult you, it sound like you worked for Barlow and now I assume your with Briggs both great companies. My point is, several of the dealers in the UK and elsewhere have figured it out. We take pride in our work and product design, were sorry to hear about the bad experience. Have a great weekend,
Your right Marty you wont change my mind we had far too many disasters with the titan and lost far too many customers because of them. I do find your comment about understanding how to service them quite insulting are you insinuating that i dont know how too??? ive been in this industry for nearly 40 years working on most machines from hand pallets trucks to vna and reach stacker and received Hoist training. The dealer i worked for bought a large fleet of hoists mainly Titan and FKE I did find the FKE to be a fairly good machine but the titan was a disaster. I know Hoist is a small manufacturer compared to most but I stand by what I said about parts supply its a disaster and most on here seem to agree with me. If you supply a truck into the UK you need to be able to support it 3 months forwhat should be a service part is unaceptable , and the parts prices wow!!, By the way yes i know you supply Linde with trucks and know quite a few linde engineers who hate the things
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