The Fork Lift Truck Association (FLTA) has produced a booklet to establish best practice guidelines for forklift hire.

The "Fair Wear and Tear" guide that is exclusively available through FLTA members explains to hire customers and their dealers what is and is not acceptable as wear and tear when a truck is returned at the end of a hire period.

FLTA CEO David Ellison says everyone is generally aware of the expectations that come with hiring or leasing cars, but there is confusion when it comes to forklifts. "There is a great deal of confusion over what is expected at the end of a forklift contract. There is a temptation to think that a forklift is just a lump of steel, which is immune to bumps and bangs.

"Certainly, it is designed as a workhorse and will take a bit more punishment than a family saloon. But if it does get damaged, it can cost a lot more than you would imagine."

Replacing a seat can cost several hundred pounds, while damage to a safety structure, like the overhead guard, can cost several thousands.

"So it is in your best interest to properly look after your forklift," Ellison adds.

The easy-to-read, 32-page booklet clearly outlines dealer expectations when a truck is returned at the end of a hire period.

Over 50 real-world examples help illustrate the types of damage that are unacceptable, like damaged tyres, torn canopies and buckled backrests.

Designed to help customers and dealers reach an amicable agreement about which repairs are the customer's responsibility at the end of the contract, the guide also advises on the next steps in case of end-of-contract disputes.