I admit, I didn't read the entire thread, but this is how my company does it. All road techs take their vans home. Shop techs drive their personal vehicles. Road techs "clock in" 30 minutes after leaving home and "clock out" 30 minutes before getting home. Most techs live in their assigned territory, some do not. Several of them travel up to an hour to get to their first customer. Shop techs clock in and out at the shop. Road techs very rarely go to the shop, all paperwork is mailed. Customers pay travel or trip charges for breakdowns. They pay no travel for preventive maintenance visits. We can work as much as we want, overtime is encouraged.....I might add more to this thread as I think of it. I have friends at all the major players in the Georgia market, they basically do the same.