You know as a field tech for 30 years (dealer field service) and an "end user" for 10 (that totals 40 years) I take exception to some of the posters here and their apparent "bad" attitude towards customers. Is this the trend were looking forward to in the future? If it is I feel for future end users. As far as selecting which local support "I" allow onto the property to help service "my" equipment and to aid "my" techs I'm very selective because I know sometimes local dealer support can be anything but supportive at times. So it's my job to make certain dealer support can handle our application and if they can't their gone! When I select local dealer support I look for PEOPLE first, dealer second, brand third. Just remember we pay you and your company $100-$110 per hour for SERVICE. Edward T; well said you have the kind of attitude I look for and demand!
Customer Service: provision of assistance to customers or clients
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