When an electric forklift breaks down midway being used, is it normal that fork prongs cannot be lowered by gravity?
It is quite a concern because:

1. it is as safety hazard when the fork prongs are protruding at mid height.
2. it adversely affects operations if this happens while cargo is being handled. It would inconvenience operations as a second forklift would be needed to lift the cargo off the first forklift.

Is this by design or merely a faulty forklift? According to supplier, to lower it, it would require mechanic to attend to it and lower it (I assume by adjusting some hydraulic valve)