If you look at their website they look like the typical Chinese manufacturer that tries to hide the fact that they are Chinese. They look like they have a very small presence in the US since they just hired their only territory manager.
Of all of the off shore forklift manufacturers, you would think that one of them would learn that in order to thrive, (or survive) in this market that they need aftermarket support.
Why any company would risk laying out $20,000 or more to save maybe 20% without knowing whether they can get any parts or service is beyond me.