These machines are not good at all. Complete TRASH... I had to find out the hard way after I bought one on accident a few years back. I got SCAMMED by a company called ILLINOIS LIFT EQUIPMENT. They have these GOODSENSE machines listed as VIPER LIFT TRUCKS. I found out the hard way after it broke and they offer no parts here because they have to get them from china first. a local tech found out what the machine truly was after ripping it apart. I did my due diligence in checking google to see where Viper Lift Trucks were made or where Viper Lift Trucks were manufactured or if there is any Viper Lift Truck Reviews and there is nothing on the internet..... It took me 2 years of using it and for it to fall apart to find out what it truly was under those "VIPER LIFT TRUCKS" stickers.... If i knew viper forklifts were made in Zhejiang CHINA I would not have gotten one. GOOD LUCK AND GOD BLESS

I would call a independent that has been around a long time ,like ourselfs whom fix anything , good luck

I am needing some help locating reliable service for Goodsense forklifts. We have purchased directly from China but the service is slacking. Does anyone have any suggestions. Contact can be located either in the USA or Central America.

Thanks

For whatever its worth to people I am now in my 35th year in the industry. It has been evolving since day one and will continue to evolve , usually for the better, due to one thing. People bringing a better product to the market.. Cost, price will always be a factor in the success or failure of any product. For every need in the material handling world someone has a product to fit that need.

You get what you pay for.you have a lift truck down it is not making you money. Wait for a part to arrive from overseas and you just lost what you SAVED in the price you paid for the lift. Your cost to operate just went up.

I import Forklifts from Good Sense technologies. So far they are performing well. Yes We had to reroute some wiring and some hoses under the floor board to eliminate chafing issues.
The quality is as good as any TCM would have been. They use JIC hose fittings which is a big improvement. 3.0 GM Engine by PSI run good and we find PSI to be very interactive and willing to supply soft ware and diagnostics. Really want to buy a US built forklift new or used and arm wrestle to get information if you get it at all? What the Chinese really need to work on is parts support for older forklifts. U.S. buyer tend to keep them for a long time. Chinese forklifts parts get pretty sketchy after eight years or so. They could profit nicely in parts sales if they make a commitment to support parts for a longer time.
Fred Berger Berkshire Forklift Inc.

Chery Lift (New York) Inc also known as Clutch Material Handling(Their personal service "company" because they have no dealers) and they import Goodsense for Pneumatic LP and Diesel, Maximal for Cushion Lp/diesel, Zoomlion for electric 3 and 4 wheelers with chinese 1 year warranty battery(Never agreed with those), and EP for electric jacks, and the stock picker Big Joe sells, and Noblelift for electric jacks and stackers....... I haven't been there over a year now but the biggest problems I saw were using so many different manufactures to imprint your logo on. Not all will have the product support of others and your electric might ruin your name when the Goodsense and Maximal LPG's in my opinion weren't too bad, I mainly didn't trust the Zoomlion's with the chinese batteries with 1 year warranty, no battery service support. Even now now im a Heli and Unicarrier dealer and i used to be a Nissan dealer and they are my #1 truck in opinion but will sell Heli to customers looking to save $ and for government bids. When I sell a Heli electric I put a Deka battery in it I tell them to take the China battery out and ship to us and we still come in under major manufactuers and have had decent success with Heli. But back to Goodsense While I was with Chery I thought the Goodsense trucks were pretty decent K25 engines, cascade side shifters. And you got plenty of US companies like Octane, Viper, Starke, Chery and others so it has potential. Just like when Toyota and Mitsubshi and the Japanese brands that started as importers, one day these Chinese will get factories in U.S. Now with Yale-Hyster buying 75% majority stake in Maximal and didn't Linde buy or start a partnership now with EP as well? The Chinese are going to keep going up and up.

We are Titan Forklifts in Canada we have Good sense build our machines to our specs using our choice of components

Some Good things about Good sense. The sales rep (Jerry) was proactive and responsive. So support was good. I see them being offered under different brand names, stark , octane. The people offering those brands have been at this along time. So some credibility should come from that. I would contact Jerry at Good sense.

Tailing does make a good truck and because they are owned by Toyota follows Toyotas TPS manufacturing process.

I almost avoided jumping in on this conversation, but I have to because there seems to be a lack of facts. We sold Starke forklifts for a while and their "Ecomaxx" branded lifts are made by Goodsense. I believe we sold 3 in total, but out of those, one has been a nightmare. Over 10 warranty claims. Electrical issues, exhaust issues, transmission issues, etc. Any profit we made has long since been lost in warranty repairs.

One of the other ones we sold had a bunch of issues as well (engine mounts, dash wiring, brake master, seat switch, exhaust, loose intake, etc.) all within the first 100 hours, but the biggest disappointment was that you couldn't get an air filter for it anywhere. Not even from the manufacturer. It took a couple months to get one. I could understand not having an oddball bracket in stock, but an air filter???

On the other hand, we have switched to selling Tailift products and it's a world of difference in quality. They are made in Taiwan instead of mainland China and it's evident. Especially the details like how the wires are secured and the quality of the connectors and the welds. I'm not going to say that they are up to the level of the other big names, but I'll say that they are darn close. And so far, there have only been a few parts that we couldn't get next day if we needed it.

Something important to conceder. Did you know that to stay in compliance EPA/CARB regs all tier two ,three and four engines must have onboard diagnostics. USA built forklifts do not have true on board diagnostics. Every one of them require a hand held if they will sell you one. The Chinese have true on board diagnostics. You can read codes and even delete codes from the instrument panel. If push came to shove the EPA/ carb may have some issues with the USA built makes.

Nacco sell Utilev which is produced by Hangcha in China, it is basically just an R series HC in a horrible light blue colour.

Doesn't Hyster/Yale have a Chinese Mfg. truck for light operations and rental fleet Unilift...half a step above a used truck.

Having sold just one Good Sense forklift I'm not an authority on the brand. The good sense I bought in was a 2012 FG35. GM engine three stage mast and side shift. The torque converter and trans pump failed at 125 hrs. Good sense sent free parts, I pulled engine and installed them. The exhaust system broke and was welded several times. Ignition module failed at 425 hrs. Once those things were behind me the truck ran OK. I sold it with 1250 hrs. So far no complaints. Please bear in mind Good Sense did support parts and did not require me to send them back. On the other side of the coin I supplied all labor so yes I had some loss's. I sell Maximal. So far no major failures. I have 45 of them in the field. Complaints are very few.

If you do a quick Google search on the owner of Octane it raises more red flags for me. Personally, I just can't see myself having a productive and long lasting business relationship with someone who looks like they use the words "dude" and "bro" as liberally as this individual.

Kudos to him for building what he has though. He has made enough money to purchase a nice shiny Lamborghini.

In my neck of the woods the octane forklift is a bad word. I'm not bad mouthing it but I have a lot of customers that have low our octanes parked in the corner of their warehouse because they cannot obtain parts or service support. As a matter fact I have one octane parked at my shop that has less than 500 hours with a bad transmission. The customer cannot fix it because he cannot get parts. Never mind the fact he is willing to overlook the lack of warrantee octane provided and pay for the repairs with money out of his own pocket,but he can't even get a call back from octane for parts.

Hi Bruce how are you? I hope you are well.
Regards, Danny BB Fork Trucks.

We're no.1 maker/exporter for forklift trucks in Taiwan.
Maybe we can talk about business collaboration for brand new forklift trucks. If you've interest, plse contact bruce at tailift dot com dot tw mobile: +886 928 381542

The major issue with with any brand of trucks is the after sale product support - parts availability, technical assistance response time, service response time, dealer network, trained & knowledgeable service personnel, etc. All the customers wants is to have their lifts up and running in the shortest time available. Response time is the key issue. I have yet to see any brand of lift truck that was perfect (even with the #1 lift truck company in the world) and without any "unique" issues or in need of repairs - warranty or otherwise. Customers just don't want to wait many days to get parts from overseas to fix their units. All the major players in the lift truck world have established product support systems already set up after decades of development. Newcomers have a long row to hoe to catch up to people like Crown, Toyota, Caterpillar/Mitsubishi, Yale/Hyster, Raymond, etc. Anyone can design a lift truck or copy a design and produce it, but it takes time & big money to set up a "support" network that is comparable to those that have been around for decades.

When I joined Mitsubishi in the US in 1984 (strictly importing product from Japan), annual units sales were in the neighborhood of 600 units/year, had a warehouse facility of about 98K sq. ft. - annual sales quickly changed in a short period of time - dealers were in place product back-up was in place parts on shelf in the US w/ fill rates of 90%+ and a warehouse full of new units 600-900 (units from 3 K to 30K capacity - cushion pneumatic & electric) - how did I know that, we, meaning everybody in the company took physical inventory of the parts at least once per year & whole good items at least twice per year, some times more often - yeah that was fun & I like sleeping on a bed of nails too.. In 1986, went to Japan , my first trip & we celebrated the shipment of the 5000 engine powered product shipped to the US - the Saki flowed.....but look at them now. As it has been said "You've Come a Long Way Baby". Just glad to be a part of the growth - hard work & lots of fun.