Bt Industries RRE200CC:
Code 2:004

Three brand new units.... each displays Code 2:004 at around 150 hours. Tech copies MCU to CID... codes goes away for a few days but always reappears does the copy thing again code reappears.... next, tech installs "latest" software, code goes away but once again is back ???
BT doesn't seem to have an answer at this time.
Doesn't cause the truck to be "down" it still works fine.... just shouldn't be there.
Any thoughts??
  • Posted 24 Jul 2014 23:23
  • Discussion started by UncleSi
  • Manitoba, Canada
Showing items 1 - 13 of 13 results.
Hello guys
Having same issue in RRE 250E, I don't have truck com so can't copy parameters but the other issue m facing with error code 4:182, replaced pulse and reference sensors, wire rope, mcu (from another machine) but nothing worked.
Any help????
  • Posted 18 Jul 2021 05:14
  • Reply by Ponting
  • Victoria, Australia
You need to write the truck config from the main to the secondary. You can only do this with truck on.
This occurs mostly after changing parts, or software setting gone bad.
  • Posted 16 Feb 2021 06:30
  • Reply by Joris_U
  • Belgium
This is a parameter mismatch between the main controller and the display. Its a software bug although Toyota will say it occurs when one of the units is replaced but in reality it can occur at any time. It does not prevent the truck from working. To remove the code you need TruckCom and update the display with the main controller parameters. If you do not have TruckCom its OK to live with it.
  • Posted 31 Oct 2020 09:15
  • Reply by Roibeard
  • Dublin, Ireland
Hi guys, I will also like to know how to solve 2:004 fault code, I've just replace the drive motor sensor and done a service then code appears,.
  • Posted 4 Oct 2020 11:45
  • Reply by boss
  • Trinidad and Tobago

I was up doing repairs at a second warehouse belong to customer. He has an RRE on hire from Toyota and when I checked it, I discovered it too was showing code 2:004.
  • Posted 27 Jan 2016 21:48
  • Modified 28 Jan 2016 05:41 by poster
  • Reply by Roibeard
  • Dublin, Ireland
Ok so its a RRE 200 chassis with 2.5 ton spec mast ( BT actually fit the 2.5 ton spec mast on the RRE 200 on the higher lift spec machines )

TruckCom is used to update the software package on the RRE so you need to plug in to the machine diagnostic socket to carry out an update & you won't be able to connect unless the truck is switched off.

Please check & report back the version number of the software installed on the truck, if it doesn't end XXXXXXX - 010 then insist that the software is updated next time Toyota engineer is there.

I need to know the software version before I can advise more.
  • Posted 27 Jan 2016 17:30
  • Reply by Forkingabout
  • england, United Kingdom
Re workmanship, already done that's why he has me doing all repairs and once these machines are out of warranty I'll take take over their maintenance also.
The error 2:004 appeared when I was onsite while the driver was using the truck so it was not possible for an update to be occurring unless Toyota have/can scheduled updates that the truck can perform automatically without an engineer instigating it which would seem unlikely from a safety standpoint. Lift heights are 11000mm+

What is the process to update packages on these machines.
  • Posted 27 Jan 2016 08:31
  • Modified 27 Jan 2016 08:33 by poster
  • Reply by Roibeard
  • Dublin, Ireland
Software might not be latest package version even at just 3 months old.

RRE 200 - what lift height are they as there is a choice of 2 different mast specs.

Its very rare I see error 2:004, normally only see it during the software package update process.

Are the driver parameters unlocked on these RRE's?

Id advise your customer to feed back his concerns about the workman ship on the repairs carried out to his 7 series trucks so it can be investigated.
  • Posted 27 Jan 2016 07:11
  • Reply by Forkingabout
  • england, United Kingdom
Broken parts were defective Toyota replaced with new parts, only Toyota engineers have worked on truck so should be latest cankey/Truckcom unless Toyota are using out of date equipment! All RREs are 2t and all a year old or less.
Will check package version but as one truck is only about 3 months it should be latest version as these machines were made to order.
I had to repair some of the customers 7 series models after the Toyota engineers had fixed so I don't have great confidence in their workmanship, basic things like bolts not torqued, wires trapped causing circuits to burn out.
I've already suggested to the owner to raise the continuing fault code reoccurence with Toyota but as yet I haven't heard any response.
Getting back to the fault code 2:004 have you experienced and what are causes/countermeasures?
  • Posted 27 Jan 2016 06:47
  • Reply by Roibeard
  • Dublin, Ireland
Are the driver parameters unlocked so the operator can adjust the speed / steering etc?

Is somebody using an older BT can service key OR Truckcom on these trucks?

If there still under warranty then they should be on software package version ending XXXXXXX - 010, if there not get the Toyota engineer to update the software on the next visit.

What capacity spec RRE is it?
What broke on the wheel?
What piston broke & what actually broke on it?

Ive seen a reach ram internal threaded rod snapped but that was caused be operator error & heavy impact damage.

Might be an idea for the owner to escalate the repeated issues to a complaint so it can be investigated higher up.

BT Toyota always encourage there engineers to feedback on any quality / build / software concerns they see / have so they can be investigated & then eliminated.
  • Posted 27 Jan 2016 04:53
  • Reply by Forkingabout
  • england, United Kingdom
Hi Forkingabout

As I said before these machines are still under warranty, the owner informs me when the trucks go down with a fault and/or show up error codes ( which at the moment is every week). As they are under warranty he calls Toyota engineers to sort out BUT the faults keep reappearing. The last machine they got had a wheel break, a piston break and several fault codes appeared, all within 5 weeks of delivery. The Toyota engineers come and the faults are cleared BUT they reappear again, I was onsite with the customer only last week and a driver called me to his machine to show me error code 2:004 had reappeared albeit the truck continued to operate normally.
Now I have no axe to grind with Toyota but my concern is that when these machines are out of warranty I will be left with the problems.

Forkingabout maybe I could ask you for suggestions as to why 2:004 keeps appearing. It is obvious to me and the customer that the Toyota engineers are not fixing the problem. Maybe you can suggest some countermeasures to try based on your experience of these machines. Any suggestions would be appreciated.
  • Posted 26 Jan 2016 08:31
  • Reply by Roibeard
  • Dublin, Ireland
Ill repeat what ive said in the past.

Looked after RRE's since they where launched, when they first came out yes there was issues with them.

The issues where sorted out quickly & now the RRE has proven itself to be a **** good reliable reach truck, I very rarely get RRE in to the workshop unless its service time, wheel or some form of customer damage - ive got some RRE from first year of production with 15k hours on & newer ones as well on my patch.

Roibeard - List the faults you are having here & I will happily raise them with BT technical services for you.
  • Posted 22 Jan 2016 06:29
  • Reply by Forkingabout
  • england, United Kingdom

A customer of mine bought a few new Toyotas against my advice recently, I've lost count of the number of times this code has appeared/reappeared before/after the local Toyota engineer has been called out. Looks like they haven't solved the problem, along with all the other faults these machines are giving!
  • Posted 22 Jan 2016 03:24
  • Reply by Roibeard
  • Dublin, Ireland

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