There's a very interesting debate unfolding in our Discussion Forums this week, based on a dealer feeling the need to apologise on behalf of the whole industry when customers complain of unfair dealings with his competitors. The dealer has suggested a code of ethics to cover forklift sales and service and has asked for input.
So let's hear from you. Buyers, would you be more protected if the industry had a code of conduct and what should it cover?
Vendors, would you be prepared to sign up to the code and what would you include in your industry pledge?
We'll keep an eye on the thread and report back on some of the insights