A conference for parts and service managers will focus on best practices, metrics, key performance indicators (KPIs) and a variety of related topics.

Forklift parts and service managers face "increased expectations by customers for increased communications and customer care while faced with increased competitive margin pressures", says Hal Ingram, vice president of lift systems with Raleigh, North Carolina-based Gregory Poole Equipment Co and a primary organiser of this educational program of MHEDA University.

The theme is "delivering a superior customer experience for your parts and service customers".

The event under the Vernon Hills-based Material Handling Equipment Distributors Association takes place on 11-12 September at the Crowne Plaza Chicago O'Hare hotel and conference centre in Rosemont, Illinois.

"We have tried to bring a variety of topics together that challenge today's managers in parts and service operations every day beyond the important KPIs and best practices," Ingram notes. "I believe there will be many valuable take-aways for attendees."

In addition to Ingram, presenters include Jon Baker, Lynn Daniel, Jim Facente, Matthew Hicks, John Maybury and Bill Rowan.

A MHEDA member pays a registration fee of USD699 and a non-member USD1,249.