JOB SUMMARY: This position is responsible for driving parts and service sales while managing key customer accounts. This role serves as a critical connection between customers, vendors, and internal teams, ensuring timely, accurate service and exceptional customer satisfaction.

JOB RESPONSIBILITIES:
* Provide industry leading customer satisfaction. Effectively communicate with customers, vendors, and other employees.
* Proactively call on customers to promote and sell parts and service solutions.
* Manage key accounts, including parts sales, service coordination, and warranty support.
* Accurately process parts sales orders, work orders, invoicing, and credit memos in a timely manner.
* Monitor and communicate order status on parts orders and service work.
* Oversee the progress of parts orders and service work from start to finish, including clear and timely communication with customers, vendors, and other employees as needed.
* Create service tickets as necessary.
* Develop and maintain a working knowledge of the various parts carried in inventory.
* Maintain a solid understanding of parts inventory and management and assist as needed in inventory management and receiving.
* Learn and understand various equipment vendors' parts operations, including their procedures to process orders and returns.
* Enter customer and vendor interactions into the CRM system to maintain up-to-date records.
* Maintain a proficient working knowledge of the CRM system.
* Resolve any customer concerns promptly and professionally to ensure customer retention and satisfaction.
* Ensure parts orders are placed accurately and delivered on time, working closely with vendors and internal departments, and ensure parts and sales orders are timely invoiced to customers.
* Work closely with the Parts and Service departments to provide support to meet operational needs and customer requests.
* Adhere to all Company Policies and Work Rules.
* Perform all other duties as assigned.

POSITION REQUIREMENTS:
* Consistently demonstrate integrity, honesty, and ethical behavior.
* Familiarity with inventory control and vendor ordering systems.
* Strong relationship-building abilities.
* Excellent communication and collaboration skills and comfortable working with various departments.
* Able to work independently and to organize, prioritize, and meet deadlines with frequent interruptions.
* Proficient in CRM systems and MS Office applications, particularly Word and Excel.
* Maintain confidentiality.
* Able to meet the physical requirements of the job.
* Class A CDL or willingness to obtain.

WORKING CONDITIONS: Hours will be 8:00 a.m. - 5:00 p.m., Monday through Friday. Flexibility to work when required and may exceed a 40-hour workweek with some overnight travel and weekend work. The position is exempt from paid overtime.

Interested candidates should contact Chris Cook 913-839-1445, Ext. 6320 or by email at chrisc@armor-equip.com by 4:30 p.m. on July 29, 2025