Full time

Service Administrator

Erie, PA, United States
Company: MH Equipment
Industry type: Materials handling
Start date: As soon as possible
Description
Come join the growing team at MH Equipment! This position will work closely with other individuals in the Sales, Service, Parts, Rental, Used and Aftermarket departments.

Company Overview

MH Equipment services, sells and rents high-quality and affordable material handling equipment for varying applications and budgets.

We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at www.mhequipment.com
Requirements / Skills
Job Responsibilities:
Process all timecards and post labor as required and entering data into payroll spreadsheets
Open and maintain work orders, review for completeness and accuracy
Closing work orders within 48 hours of completion of job
Assist rental coordinator with various rental responsibilities as needed
Coordinate transportation; schedule, monitor and invoice transportation cost.
Coordinate between parts and service departments
Assist in Parts Department when necessary
Follow up with customers as to customer satisfaction and completeness of repairs
To assist in the duties of the Branch Manager as needed - dispatching skills, generate quotes
Monitor and schedule PM's, entering new contracts into the system.
Answer branch and service department calls; take information from customers or direct call to proper person
Manage third-party billings and specialized invoicing
General filing
Assist Branch Manager in tracking departmental productivity
Perform all other duties as assigned

Job Requirements:
Must be able to work independently.
Professional customer service skills and prior service admin experience.
Ability to organize-strong organizational & time management skills.
Professional telephone skills.
Ability to cope with pressure, multiple projects, and frequent interruptions.
Punctuality, dependability, and accuracy in the completion of daily and special assignments.
Data entry skills, good basic computer knowledge of Microsoft Office Programs.
Proficient oral, written, and telephone communication skills.
Present a professional image in personal appearance, dress and preparation.
Working Conditions: Hours will be 7:30 a.m. - 4:00 p.m., Monday through Friday. Some overtime may be required. This is an hourly, non-exempt position.

Benefits:
Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer
Disclaimer
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Global Industry News
edition #1248 - 18 September 2025
In this week’s Forkliftaction News we report on the recent IMHX event in Birmingham with coverage of new product launches, key themes and observations from those attending. We also name the winners of the 2025 Archies Awards, held in conjunction with IMHX... Continue reading
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