BBforks/kevin_t - There was a hydraulic fluid leak, several codes and it was time for some standard PM. It took them 11 days to determine that the tilt cylinders were bad, and that was after they had replaced hoses at the fork cylinder and added 2 gallons of hyraulic oil (because it had leaked all over my warehouse floor). They also replaced some gaskets, and the air and oil filters. It was another 7 days (not including weekends) for them to complete the tilt cylinder repair, and just as they were ready to return the unit, they finally spotted the the No Trans Braking & Temp Light codes. I had to tell him it may be related to the Tiss/Toss sensor. They were going to return the unit without clearing the codes since they couldn't unlock it. They said they were told that the those codes would not affect the performace of the unit. When they finally transported the unit back to my warehouse, the unit didn't have enough power to even drive up the ramp, in spite of the Service Manager's statement that he personally tested it before sending it back. They claim that sometime during transport, the cat got clogged.

Brewski, you are correct that they were not authorized Yale dealers and yes, we did get taken. I actually went back through 18 months of invoices and noted several instances of inconsistent billing practices. I turned it all over to my company's owner, who told them they could just keep the Yale. We have since purchased a new Toyota forklift, with a service contract, and will no longer do any business with this company. I don't know what was resolved, but I haven't seen the Yale since.

I am new to the world of forklifts (and a female), and appreciate the responses. Information is a powerful tool.

Thanks.