I would like to see some real management for a change, you know like hiring competent techs, how do you do that? you make your dealership desirable to the best available in your area. "Theres a lack and need for tech's" so hire boidys to fill service trucks, I've heard it before, it dosen't fly with me. If your dealership has to result to GPS to check on there techs when they have that "gut feel" it's a shame. After 35 years in a service truck believe me I'm tired of dealing with incompetance at every level including service and general managers. For some of you supervisors, and managers please involve yourselfs, get out from behind that desk, even if you have been a tech in the past, the world is changing fast, you still need to experiance that part of it from time to time. It's easy to forget why we all have a job, THE CUSTOMER, please remember.