Sean, i have dealt with Briggs at a very high level as a customer, even had lunch with Mr.Close in Cannock on a couple of occasions when he was in charge.
He always came across as a bloke who was passionate and cared about what he did and supported his teams with whatever they needed, again with a lot of key people who really went out of their way to win business for themselves, also the pride and passion the guys i dealt with was fantastic. If we were to judge fork trucks suppliers on effort alone, Briggs would be no'1 in my opinion, however business is not just about effort, it is about cost bases too.