I agree with clockwatcher, i would not call sales men shady but you will find the engineers blame the sales reps , the sales reps blame the office staff, the office staff blame the company cat, But really the blame if any lies with the Directors the people at the top who come up with the strategy, how to compete with lower cost manufactures who will be doing well, the Lower cost service companies who are interdependent who will be doing well. Because from what we are told the market is picking up and there is quite a lot of business out there so some must be getting it.

The right move fro Briggs is just go and buy NACCO and then you will have the solution,