Well Edward, there is a reason why engineers/ technicians are under represented in these meetings.
Usually we get told what changes are happening, the engineer/ technician tries to put across the potential consequences, then we try and pick up the pieces, when the customer does not get the required service he was expecting.
But it's the loss of highly trained people that a business loses when these changes happen. Very difficult to replace.
I know I am a bit off topic with this, so last post.