I don't see how we as outside contractors/vendors for a company can say or dictate how a company operates its business....they own and operate/run it it is theirs to do with as they wish. Just because we don't like they way they do things dosent make it look good for us to go in and complain to them that they are not doing things right......would be like you going to the store with your kids and having the store manager come up to you and say your not raising your kids right and your a bad parent.......if we are at a customer that has an in house Technician then they must know his capabilities aren't what they should be or else we wouldn't be there in the first place...if he does want to be just a parts changer then so be it it's the company that put him in the position and for them to deal with...is better for a dealership company on the parts sales end anyways but I don't see how we as a service contractor to a company with a technician can dictate how they do their business......there just thought I would throw my thoughts on this into the soup...