Consumer protection laws do not apply to businesses. If a consumer (not a business) bought a forklift , then those laws would kick in. Businesses are governed by contractual law. Every transaction is supposed to be covered by a written contract (depending on the situation, a verbal contract can suffice, but it's not as binding as a written one).

I always advise my customers to have the dealer service any unit under warranty because I've seen the games some dealers play when it comes to warranty. If a dealer can get out of warranty work, they will- that has been my experience.