I think a lot of you Dealer guys have drank the coolaid. Daryl has a legit complaint. I was a Field Service Tech. for 9 years. In my company, you start out working in the shop. You have to be @ 75% of top pay and have been with the company for a certain amount of time before you're even considered for Field Service. Once you are Field Service, you can be called out anytime at any hour for a repair. The customers billing begins, when I was dispatched, whether it be from the shop, my house or another job. Luckly I work for a good company and that issue never came up. As Daryl said, the company is being paid. Part of a company being a good service company, is taking care of their employees. Not taking advantage of them. When the employee is being taken care of, they'll care more and take better care of the customer. It's a win, win for everyone.