Discussion:
Raymond 8210 can't enter into Key pad

Hey guys, great site and a lot of help. Got this unit that "boots", then ODI just displays 4 dashes, can't enter anything on keypad. Installed new key pad and same problem. Two questions, can I use the interface to disable pad, and what would cause this issue. Have a green led heartbeat on ETAC. HELP!
  • Posted 20 Jul 2017 11:28
  • By 1sharpdog
  • joined 20 Apr'12 - 220 messages
  • Texas, United States
David Sharp
Have a Great day and thanks for all the great advice! sharpforklift@gmail.com
Showing items 1 - 13 of 13 results.
If your Raymond 8210 shows four dashes and won't take keypad input even with a new pad, it's usually a communication or controller issue - not the keypad itself.

First steps:

Check ETAC connectors for bent pins, corrosion, or loose seating.

Inspect harness between the keypad and controller for damage.

Make sure the keypad isn't disabled in settings (requires Raymond service tool or Flashware).

If wiring is fine and the ETAC heartbeat is present, the display/control board could be faulty and may need replacement or reprogramming.
  • Posted 11 Aug 2025 01:18
  • By Asjad_Khan
  • joined 10 Aug'25 - 3 messages
  • United Arab Emirates
We have Raymond Flashware 10.8
We can fix your issue remotely by teamviewer
  • Posted 10 Aug 2025 21:58
  • By Dil_Era
  • joined 30 Jun'25 - 29 messages
  • Georgia, United States
dilshanrandeep@gmail.com
I'm having the same issue, did you resolve your problem.
  • Posted 10 Mar 2022 06:49
  • By Mike_McDonald
  • joined 30 Sep'20 - 2 messages
  • Ontario, Canada
Mike McDonald
I was replaying to original post. You start your own thread.
  • Posted 14 Jun 2019 10:00
  • By ivan_j
  • joined 16 Feb'11 - 65 messages
  • Ontario, Canada
Really?
I ask about accessing programing and you come back with that!
  • Posted 6 Jun 2019 04:57
  • By pacfork
  • joined 2 Jun'07 - 55 messages
  • British Columbia, Canada
Take controller out. Open it. Probably burnt inside.
Also check for welded line contactor and welded lift solenoid.
  • Posted 5 Jun 2019 07:50
  • By ivan_j
  • joined 16 Feb'11 - 65 messages
  • Ontario, Canada
Hi Guys
I have similar problem BDI will not reset battery volts 25.2
have service key trying to read VM battery volts.
After d is selected segments only flash 8 scolls each segment.
Trying to read battery volts at VMC which should be ! then battery symbol but can not get there any help. tried everything
  • Posted 5 Jun 2019 07:39
  • By pacfork
  • joined 2 Jun'07 - 55 messages
  • British Columbia, Canada
WE CHANGED THE CONTROLLER, THE HARNESS, THE HANDLEBAR, THE HANDLEBAR CARDS. BUT IT DOESN'T GIVE TRACTION.
  • Posted 1 Jun 2019 07:46
  • By alonso_reyes
  • joined 5 Jul'11 - 48 messages
  • kyku, France
Probably ETAC in tiller handle, had same problem today, or etac isnt fully seated on display.
  • Posted 31 May 2019 12:09
  • By 1sharpdog
  • joined 20 Apr'12 - 220 messages
  • Texas, United States
I have the same problem and do not know what to do! As I solve the problem, I don't have the programming key i dont Have a computer
  • Posted 31 May 2019 02:47
  • By alonso_reyes
  • joined 5 Jul'11 - 48 messages
  • kyku, France
What adapter you need for flashware for 8400?
  • Posted 8 Aug 2017 10:08
  • By ivan_j
  • joined 16 Feb'11 - 65 messages
  • Ontario, Canada
I have the programming key, won't boot. Have a computer, no flash ware!
  • Posted 8 Aug 2017 02:49
  • By 1sharpdog
  • joined 20 Apr'12 - 220 messages
  • Texas, United States
David Sharp
Have a Great day and thanks for all the great advice! sharpforklift@gmail.com
Do you have flashware on a laptop ?
  • Posted 28 Jul 2017 23:35
  • By DanMc
  • joined 8 Jun'16 - 80 messages
  • New York, United States

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