So true wiggy ! Now we have something called Caspa, a system that apparently our customers wanted so that they can log onto to, and find out where and when an engineer is going to be on site. I've asked several customers about it and what a shock ! None of them have heard of it and commented " that they won't be using it " they want to speak to a person and have a name to fall back on.
It's just another I'll conceived system that I think was found on the back of a shelve in Poundland, by some idiot who thinks that they can run the world from a smartphone.

Never been in Briggs employ, but you'd be amazed how many managers, even company directors I've worked for over the years 'find time' to watch the trackers.

Service manager - "why's it taken you 2hrs to go 5 miles'?"
Me - "I'm in central London, I've set off from Oxford street and arrived in West Acton, have you ever worked in cental London?"
Service manager "Well... No"
Me - "naff off"

Service manager -"why have you been parked on the M25 for 3 hours?"
Me - "check the traffic reports and stop being a tool"

Now it's "your pda' s been off line for 4hrs". "Well I'm servicing 6 trucks on an apple farm in the ar@e end of nowhere, you know where the customer is, you sent me here".

Stuff like this beats you down eventually, the jobs stressful enough at times without your superiors pestering you with petty nonsense all the time.

Your bosses always find time to watch the trackers... Always...

Lol and you actually believe that?? I once had a field service manager drive over 70 miles to see if I was on site because they couldn't see me on tracker (the service controller was looking at the wrong screen) when we went to pda the pda and tracker had to tally sync times etc. You end up chasing the pda rather than doing the job that's why I. Out of the industry now. Ex BHL by the way

Call me a paddy all you want, you're as much a paddy as me then with northern Ireland being part of the UK. I've worked for barloworld and Briggs, and the company that barloworld bought to get into northern Ireland for 15 years. Fully versed on how the trackers are used, who uses them and what they are used for. I spend as much time in the republic as I do in the north and am in a better position than you to comment on how the business runs here. So instead of speculating and guessing you'd be better having your facts correct before calling me dozey

Everything in Briggs always seems to be done to make things easier for the office staff ,but never to assist the engineer. Surely the more hands on tools the more money we generate ? It's not rocket science ! I personally think the true problem with Briggs is that it's an engineering services company run by office clerks with little experience of customer service and no understanding of engineering.

Nothing. Just a pity sales are not on them. Only service gets checked up on

A bit disingenuous really, i've been on a tracker system and used a tracker system, and as far as logging every little detail that goes on, do you think that any manager worth his salt has the time to **** about watching engineers all day?

I used it to log start time for clocking on, and end time for logging off for payroll, and the admin teams used them for locating the nearest engineer to a breakdown.

The thing with trackers is that they record everyday, so if there are issues of people tossing it off, you can track back and check, but honest days pay for a honest days work, is there anythign wrong with that?

I was thinking it lol. How could anyone be that gullable to think that a tracking system would only be used to find the closest engineer ? I can assure you they've been used for a lot more than that.

love it

The vans have trackers and they don't use tablets. They use tough books on the mainland, but pda's (mobile phones) in Ireland north and south. The trackers not used to monitor your every movement, more to figure out who's closest to breakdowns

If you get a new ford transit or custom then no. Although they will be rolling out tablets for paperwork that they can track through that apparently.

Offered ajob with Briggs now that they have taken over ILT in Dublin
was wondering do Briggs Have Trackers in Vans and Sales Reps Cars

Irish lift trucks isn't servicing peel ports. Coverage of Briggs machines in the republic is provided from the north, and has been for years without issue, with the exception of some access equipment that is subcontracted out. They have been trying to expand into the Irish market since the barloworld days

Irish Lift Trucks separated from the OHM Group and was sold to Briggs. This was on the cards since Briggs got the deal for Peel Ports. They had no coverage in Ireland and the best option was to buy somebody in Ireland to service this customer. It also give them access to all of Irish Lift Truck Customers.

Deadpan Combilift are building a new premise due for completion spring next year. Sammons Enterprises (Briggs) aren't buying them. Briggs have brought Irish Lift trucks a large Hyster dealer.