TVH ‘fully operational’

News Story
- 20 Apr 2023 ( #1124 ) - Waregem, Belgium
2 min read
Flashback: our April 6 report
Flashback: our April 6 report

Parts distributor TVH is fully operational again after last month’s cyber attack which took it out of action.

The company confirms that its automated warehouses are fully active again and its e-commerce platforms are back.

TVH is still assessing the impact of the hack which took down all its systems to accept and ship orders.

CEO Dominiek Valcke draws two main conclusions from the computer disaster: “Firstly, the TVH colleagues are great. Everyone's motivation to get TVH operational again as soon as possible was fantastic. We were, therefore, able to restart much faster than we thought in the first days. 

“Second, we've seen how important our customers are to us, and how important we are to them. The support we received from our customers, both on social media and during customer visits, was heart-warming. We are, therefore, very happy to be able to serve them again in the way they used to from us.”

TVH still does not yet have “a clear view of the damage” caused by the interruption of business. “In many cases, customers have waited for us to be active again, so the impact is not yet entirely clear,” Valcke says. 

Separately, American parts seller TruPar.com, which halted online sales as a result of the TVH hack, is also back online, with customers told "our website's technical issue has been successfully resolved, and TruPar.com is now fully operational!"

"We want to express our sincere gratitude for your patience, understanding, and unwavering support during this challenging time," founder and CEO Sean McDonnell says in an email to clients.

Meanwhile, a report by British cyber security business Risk Ledger identifies significant cyber security weaknesses in the supply chain. 

Attackers are targeting under-resourced suppliers with weaker defences as a way of disrupting or compromising larger organisations, the analysts explain. 

Spotlighting the key security weaknesses in the supply chain ecosystem, Risk Ledger’s State of Cyber Security in the Supply Chain 2023 report reveals an “almost total lack of visibility into the prevailing weaknesses among suppliers”. 

Risk Ledger CEO Haydn Brooks says: “Companies rarely run security assurance against more than 10% of their immediate third-party suppliers, while visibility into the risks existing further down the chain remains almost non-existent. 

“To improve this situation, better data and insights into the most prevalent weaknesses in the wider supplier ecosystem are needed, so that remedial efforts can become more focused.”

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