Shifting the mindset that normalises risk and cuts corners is one of the greatest challenges for safety trainers.
When it comes to championing materials handling safety what does it take to shift the often deeply entrenched mindsets that normalise unsafe practices?
According to Suram Singh, a RTITB India forklift training and defensive driving instructor with 19 year’s industry experience, changing culture requires ongoing commitment and a consistent approach from the top down that works to inspire both empathy and accountability.
With this year’s National Forklift Safety Day again reminding us of the human costs associated with forklift incidents, I asked Suram to share his take on the big challenges of forklift safety training and some of the tips he’s learnt along the way.
RC: What sparked your interest in logistics and operator safety?
SS: Early in my career, I witnessed preventable forklift accidents that had lasting impacts on both individuals and operations. These incidents left a deep impression on me and inspired my mission to champion operator safety. I believe every worker deserves to return home safely at the end of the day, and that belief has fuelled my passion for safety training ever since.
RC: What are the most common safety pitfalls you witness in large-scale operations?
SS: One word—complacency. I often see operators skipping pre-use equipment checks, getting distracted while driving, or being pushed to prioritise productivity over safety. Managers sometimes unintentionally create unsafe environments by valuing speed over process. These small lapses can lead to tragic consequences, which is why reinforcing safety culture from top to bottom is crucial.
RC: What forklift safety challenges are particularly relevant in India, and how is RTITB India addressing them?
SS: India's unique challenges include overcrowded workspaces, mixed traffic zones (where pedestrians and forklifts coexist), and limited access to formal training in many regions. RTITB India addresses this through localised, practical training programs that are both accessible and aligned with international safety standards. We focus on real-world application, not just textbook knowledge.
RC: Which forklift theory concepts do operators struggle with most, and why?
SS: Load dynamics, especially understanding the stability triangle, is a major hurdle. Many operators find it difficult to grasp theoretical stability principles. At RTITB India, we tackle this with simple visual demonstrations and hands-on sessions—because when trainees see it in action, it clicks.
Amongst India's unique challenges are overcrowded workspaces, mixed traffic zones, and limited access to formal training in many regions.
RC: How is technology shaping the future of forklift training?
SS: Technology is transforming training. We’re seeing the rise of virtual reality-based simulations, AI-powered assessments, and adaptive learning platforms that tailor content to an operator’s performance. However, technology should complement—not replace—human judgment and experience. A blended learning approach is where the future lies.
RC: How can managers emphasise the human cost of forklift incidents?
SS: Real stories are powerful. When managers go beyond statistics and talk about actual people impacted by incidents, the message hits home. I often ask: “Would you let your family member operate this forklift under these conditions?” That question reframes the conversation around empathy and accountability.
RC: If you could wave a magic wand and make one change in forklift safety training, what would it be?
SS: I’d make annual refresher training mandatory by law. Skills fade over time, especially if not practiced daily. Regular, structured reinforcement should be the norm, not an option.
RC: After 19 years in safety training, what has been most rewarding—and most challenging?
SS: The most rewarding moments are when former trainees tell me, “Your training saved me.” It’s a reminder that our work directly impacts lives. The hardest part? Shifting the “chalta hai” (it’s okay) mindset, which normalises risk and cuts corners. Changing that culture takes time, but it's worth every effort.
RC: What do you like to do when you’re not working?
SS: Trekking is my go-to escape. It keeps me grounded, reminds me of the importance of preparedness and risk assessment—and aligns with the safety mindset I live by.
Work in materials handling? We would love to hear your story!