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JLG partnerships enhance customer experience


Thursday, 29 May 2008 ( #362 ) - McCONNELLSBURG, PA, United States
News Story
JLG Industries Inc is enhancing its customer experience with a new parts distributor for Mexico and a component rebuild program for Latin America that will cut customer costs.

JLG has selected Aerial Parts, a Grupo Ventumex subsidiary, as its master parts distributor to provide aftermarket parts support in northern and central Mexico. The partnership is part of its strategy to provide a full spectrum of aftermarket parts support for its international customers.

The component rebuild program established in Mexico will specialize in rebuilding controllers and joysticks. JLG customers will receive quality components backed by a one-year warranty.

Chris Mellot, vice president of customer assurance, tells Forkliftaction.com News customers will save up to 50% with rebuilt components versus buying new.

"This comprises of reduced freight costs, reduced product costs and tax savings due to a lower price point," he says, explaining that there is no additional tax for components over USD1,000.

"Reconditioned controllers have not been available to this market prior to this program. This proves to be a very cost-effective measure for maintaining older equipment," Mellot explains.

He is confident JLG’s new partnerships will enhance its responsiveness and effectiveness, thus "reducing downtime, decreasing operating costs and increasing uptime" for its customers.

According to external research sources, industry growth in Latin America ranged from 25% to 100% for various product categories from 2007 to 2008.

Aerial Parts of Monterrey, Mexico, is a full-line parts support and sales company that sells JLG aerial work platforms and JLG, SkyTrak, Lull and Gradall telehandlers.
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