Rob Vetter is technical director and managing partner with the Ives Training Group, in Blaine, WA, USA, a leader in North American mobile equipment training systems since 1981.
Your training efforts will eventually lead to an evaluation in which trainees demonstrate their knowledge and/or skills. The purpose of an evaluation is to determine if any additional training is required, not to pass or fail a trainee. However, a successful evaluation does not necessarily mean no further training is required. Consider the following guidelines when conducting evaluations: In the classroom
Your evaluation of trainees' level of understanding in the classroom should be an ongoing process delivered through discussion and interaction. A formal evaluation, such as a written test, should follow. When issuing a written test:
In the field
- Review the theory content of the training before giving the test.
- Ensure you are satisfied with the trainees' level of understanding beforehand.
- Do not leave the room while trainees take the test.
- Collect and grade the test yourself.
- Return graded tests to trainees and review. This will help trainees who may have answered question incorrectly to understand why.
- Collect the tests and take them with you into the field.
The practical evaluation process is conducted quite differently from the training process. When conducting practical evaluations in the field:
- Conduct one-on-one evaluations with each trainee.
- Issue simple tasks, one at a time.
- Move around so you can see, but stay out of the way and out of the trainee's peripheral vision.
- You can speak to the trainee but do not coach ... training is over.
- Get rid of casual spectators.
- Always complete the evaluation regardless of early results; remember you are out there to gather information not pass or fail.
- Stop the evaluation after six to 10 loads or if it becomes hazardous to continue.
- De-brief operators on their performance in the classroom and in the field. This is the time to clear up any concerns you may have regarding a trainee's knowledge and/or performance.
Keep evaluation results private; they are nobody's concern but the trainee's, the employer's and yours.