Kalmar's new facility

Kalmar has opened its new Customer Experience & Training Centre (CEC), located in North Charleston, South Carolina.

The facility is designed to accommodate dealer and customer visits, serving as a showroom, training facility and customer service centre for Kalmar USA's mobile equipment business, including counterbalance forklifts, reachstackers, empty container handlers and terminal tractors.

Hands-on operation and product demonstrations in the yard will allow customers to experience the product line, while a 70,000 sqft. (6,500 sqm) concrete yard provides a demonstration area where Kalmar and Kalmar Ottawa products can be showcased.

Another important function of the CEC is the high-tech, AV-equipped training facility, which will serve to educate Kalmar's dealer salesforce.

The CEC also serves as a customer service centre for Kalmar's North American mobile equipment product support. The facility houses a service area and a large warehouse to provide support for Kalmar counterbalance products in the Charleston area. In addition, the CEC yard provides an area where Kalmar equipment is staged for quick delivery throughout the country.

"We are excited about the opening of the CEC and look forward to dealer and customer visits to demonstrate our solutions and educate visitors on Kalmar products' strengths and advantages," says Jason Murnane, vice president, solution sales, counterbalance equipment at Kalmar.