We are a small family company (4 engineers) and we are considering software to assist with the organization and efficiency of the service desk. Does anyone have experience of these types of packages, if so can you let us know what those experiances are.
Any pros/cons would greatly assist in us making a decision.
Thanks in anticipation.
Scott
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In the past i have used sage and key systems which both do a job quite well however i found that both systems were written with accounts in mind and then adapted for use in the service department or the stores. Don`t get me wrong they both do the job reasonably well but it would have been nice if they were written for the service rather than an accounting tool.
no, its jane, martin is in the next office to me : )
take a look at systems by key computer applications based in leigh, uk all the systems are designed specifically for the forklift industry to save time money
We are just starting to use ACT (sage product) it works well.
We are successfully using Fleet Maintenance Pro for keeping tracks on repairs, inventory and rental of equipment and for CRM we are very happy with Goldmine CRM
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