I agree jim it will work "if' management uses it as a tool for the example you gave concerning "Dispatching", (60 people and 3 dispatchers, you guys are busy!) and coordinating service people so as to take care of your customers, and if you have a "Problem Child" who does'nt know how to read a speedlimit sign or what the "working hours" of the business are, then it can be used to "AID" in the correction of these problems But where most of us have a problem is, using it as tool to Micromanage their employees.