rob1, I expect that you are possibly in management in one form or another. Here's my question regardless of what position you have. Proshadetree stated that he no longer "courtesy" calls on customers on slow days, possibly out of contempt for the installing of a GPS on his van to monitor him or possibly for other reasons. However, how can you put into numbers good techs courtesy calling on customers? Does the savings offset the employee moral going way down with installing GPS? What if you have a real idiot service manager who badgers the good techs about every hour they bill the company that they don't actually work without taking into consideration all the extra's a good tech brings to the company? Do the savings really equal what you are giving up with customer loyalty and possibly employee loyalty? I know every company will always have slacker techs but there must be other ways to deal with the slackers other than installing GPS?