I'm curious what other independents have to say.

I have been a independent forklift repair service for the last 20 years and never had to have the dealer work on one of my lifts at any of my accounts until a year ago. They had to calibrate a lift after I replaced a part. It seems like it is getting worse with the newer lifts that a handset or computer from the dealer only has to be used when certain parts are replaced. I have asked if I can buy the handset or program and they said no.

How are you guys dealing with this and is anybody trying to change this? This is what dealers did in the auto repair business years ago.