I just received an updated data tag for a Hyster H155XL that I sold, which had a fork positioner/side shifter installed. I filled out the proper forms and submitted them, when I received the tag they "rated" the machine based on the load being lifted to the maximum fork height--in this case 173". I checked with another Hyster source and they said this is how they look. I tried to convince my customer that the truck would lift WAY more than that if the load was 20-30" off of the ground. Has anyone else had a difficult time explaining to their customers that this is not the norm among forklift manufacturers? Thanks all....