I think there are at least a few ('US Based') manufacturers who have someone 'on staff' who is tasked with reading these forums and using 'back channels' to chastise anyone who works for a dealer of their brand AND who provides help for that brand, here. I have yet to see ANY forklift manufacturer actually embrace a free flowing open social media not under their direct control.

I also am pretty sure it is somewhat like spending resources to "hold back the tide" [that seems to have worked (kind of) for the people of Holland].
"information/data becomes knowledge,
knowledge is power,
those who have power now will always try to keep that power,
until they learn that knowledge shared is knowledge multiplied by itself,
and that;
information, by it's very nature, wants to be 'free' and eventually will be 'free'.
These are not my ideas, just some I pretty much find myself in agreement about.