Lifter01, of course you are entitled to your own opinion however, I am only voicing our opinion based upon our experience. We have Crown man-up VNA equipment and double deep reach trucks on our fleet with parts support being terrible for both products. On the VNA trucks we had recurring problems that they nursed through the warranty period and never actually resolved the problems but instead as soon as the warranty period finished they just wanted to start billing us for new controllers and we ended internally resolving the problem. Re the double deep reach trucks they are 36V American trucks that give out too much heat and burn the operators legs. As for getting hold of replacement pantographs - they do come from the US and are on a min 6 week lead time!