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I was browsing the website & noticed that the "right to work" has been discussed before. A few years ago it came up about a lock out of information. It seems it becomes a debate between dealer tech's & independents.

You are correct when you say that "good" technicians such as yourself ( & myself IMHO) have to be resourceful & network themselves to get information, but what will happen when information isn't enough? I agree that 95% of breakdowns can be repaired without computers, but that 5% can make a customer question my abilities.

Correct me if I'm wrong, but dealers service more than just their own brand. What will happen if you're servicing an account & one of their forklifts of another brand needs some sort of computer type repair (one of the 5%)? You'll be forced to call in a competitor for that service. Again- that can make a customer question your abilities.

We all will suffer if the current trend to limit information continues. 10 years ago we all could work on any brand without needing any type of copyrighted information & we all got along fine. If things keep going in the direction they're going, 10 years from now we'll all be locked into working on only the brand we have access to copyrighted information on.
  • Posted 14 Mar 2012 01:42
  • Modified 16 Mar 2012 11:07 by poster
  • By bbforks
  • joined 1 Mar'12 - 1,437 messages
  • Pennsylvania, United States
bbforks (at) Hotmail (dot) com
Customers love technology- until they have to pay to fix it!

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