I think that is an issue that all forklift tech's need to take very seriously. I learned this business from my father who worked at a hyster dealer back in the 50's, went on his own in the 60's, & went on to make a very nice life for his family for the next 30 years. He always said that forklifts were about 10-15 years behind cars. I've found that to be true. With that said- look at cars today. Can you imagine what we're in for if we have no information?

I've been fortunate enough to have been helped by this forum already ( joined about a week ago) by someone who had information the dealer wouldn't sell me. I realized then that something has to be done or we're all in trouble. When a dealer looks you in the eye, with a smile on his face & tells you there's information available but "not for you", it's a HUGE red flag. (The kicker is that the custmer is not even in the dealers territory- which they knew).

I've never worked at a dealership, so I know tech's that work there have issues I don't know\understand & the same is true that I, as an independent have issues dealer techs don't know/understand, but what I do know is that if nothing is done, we all will work for dealers if we want to stay in this field.