I think limiting the speed has helped us to a point. We also have incident investigations that involve several people, offending department lead, UA, and recertifications. One other thing we do is keep a metric of all forklift damage with a $ amount to each incident and then share that with our lead team. The SPA for that is our maintenance department who eventually see the reported or not reported damage. The bottom line for us is accountability at the department lead and first line supervisor levels. The first year we started our metric tracking we had $70,000 worth of damage the very next year it dropped $22,000. It takes time and dedication to accomplish this but; it has paid off with less damage, safer environment for our operators, and pedestrians, and a real cost savings as a bonus.