I'd have to agree.
Operators who are used to X will hate anything from Y.

From a mechanical point of view, certain brands fall far short.

The bells and whistles that manufacturers (?) put on are solely to impress the bean counters and the ceo's.

I once saw a warehouse switch from crowns to raymonds because an intoxicated VP liked the noise that the EZ's make on start-up. Now there was a sound basis for a decision!!

After sales care is very important, if the local dealer s*cks then it doesn't matter how good the equipment is, they won't make you happy.

I always tell my customers to pull the covers and look at how the units are actually put together.
The 'Keep It Simple Stupid' (KISS) choice will be the best long-term choice IMHO.
The more pieces= the more chances for failure.
The more cards/modules = the more possibility that a spilt cup of coffee will blow ~3 exposed circuit boards
You also pay a price for buying leading edge tech.
Anyone who reads my posts knows that I'm pro shyster/yale, BUT I'm a little scared of our new series of NA trucks.
ALL NEW TECH = ALL NEW PROBLEMS