1. "By what objective measure do we decide that our training efforts are effective?"

Trainers often use visual evaluation (assessment) of desired operator outputs. Trainers also often use written or oral exam of the operator's knowledge of basic theory, operating requirements, regulations, etc.

Unfortunately these measures are too often used once immediately after training. They should also be used at regular intervals over time. Intermittent evaluation over time gives a better indication of the effectiveness of the training.

2. "What is the purpose of training operators?"

The primary purpose of training forklift operators is to teach them of the hazards and safeguards of the equipment and the job and how to operate the forklift in a safe manner.

The second purpose of forklift training is to have the employer comply with the OSH/OHS/OSHA training regulations.

The training provided is too often either one or the other and not the required or desired combination.

The major problem with most trainers is their inability to recognize, or admit to the employer, that they are not capable of covering all of the training that is required or desired especially within the time constraints agreed to by most employers.