I too take this topic very serious; when you have seen the worst(a fatality) 1st hand it comes naturaly. When the operator is not properly restrained and a tip over occurs it usually results in a death! Even when the operator is properly restrained head or other injuries are common. You can be the absolute best operator in the world, you can win every forklift rodeo you enter, and you can be a model operator for all to see and with that said the "human factor" still has an effect on everything. Just because an operator makes mistake does not make them dumb, incompetent, or stupid in most cases it just makes them human. (although I have seen exceptions)