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You seem to like your existing supplier and have a good relationship with them. It is difficult to put a monetary value on that , but is is considerable.

I had a similar experience with a German supplier a few years ago and the customer told me afterwords that he was very sorry to have changed to them, it cost them an extra 70,000 euros in questionable damage in just 18 months. He was very happy to return and I hope we will have them ever more.

My advice is if you are happy STAY WHERE YOU ARE, there is nothing for nothing even if you are Toyota. Even they have to pay wages , costs etc like everyone else and have to recoup things somehow. You will pay eventually , you have to.
  • Posted 7 Jul 2009 18:13
  • By Normandy
  • joined 28 Sep'06 - 186 messages
  • Co. Cork, Ireland

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Global Industry News
edition #1260 - 11 December 2025
In this week’s Forkliftaction News we report on DHL Supply Chain signing a deal to deploy autonomous mobile robots (AMRs) at its Mexican retail operations and look at Guidance Automation’s successful trial of an AMR with a hydrogen fuel cell... Continue reading
Movers & Shakers
Jett Chitanand Jett Chitanand
President EPG Americas, Ehrhardt Partner Group (EPG)
CEO, Duravant
Manager of automated solutions engineering and implementation, MHS Lift
President and CEO, Manitou Group