I am in charge of the sales department at my company. We have a call tracking system set in place to listen to our employees sales techniques whilst on the phone with potential clients. I am having the hardest time getting through to them that when we dont have exactly the forklift the client is looking for that they should never immediately terminate the call. They need to figure out the customers needs and see if we have something that can accomodate them in stock. Or at the very least get a phone number so that if we do end up getting the part/lift truck their looking for in we can call back. Any thoughts on how I can motivate them to do this?