It's a shame that a mediator such as DOL had to get involved to get a company to do the "right" thing.
I hope these issues will set a precedence in this Industry and other Companies will see that this problem needs to be "corrected".
I believe you will see a difference in moral, the customer service will be better and profits for the company will increase.
Employees that are being treated fairly, have better attitudes, and will care about the work they do.
Why is it so hard for managers to figure this out? They talk all this "Team Player" crap, but are not creating an enviroment that will cultivate a "Team Player" attitude!!
.....again, just my 2 cents....... rumor has it, due to inflation, they might raise it to 3 cents lol :)