Reply to Duo on his "rework" topic;
I agree with you on most techs still expect to get paid on rework with no repercussions, however in our company it works like this; you do get paid for rework, but it gets typed in the system as rework which is then a percentage category in your performance review. So in the long run, the tech pays for his rework. Myself and some ( not all ) techs underneath me will do what it takes to not bill the company for rework time. IE.. use the lunch time, work late to cover the time etc. While we strive for "0" rework, shtuff does happen. I will generally get a call when there is rework. I'll call the tech for input, and offer support if it turns out to be a problem.