Its not about being an opportunist; but our complaint is more about you not getting paid for travel and the customer paying for a travel charge. The company is benefiting by "ripping the customer off" if the technician is not getting paid for the trip in than the customer should not pay a travel charge.

Furthermore the dealer I worked for actually had to pay fines to the state because it failed to document and enforce its policy practices regarding travel time. None the less time are tough and I don't a company for attempting to take advantages of an opportunity if one comes along...just don't do it at my expense.

If dealers would just charge portal to portal travel charges this would be a great compromise for all of us. The customer pays legit travel time and the technician does not get paid for the trip home. (unless its more than a 1/2 hour) Lets keep it simple, if your company is benefiting from charging travel than the technician should most certainly be getting paid to.