Discussion:
GPS units on service vehicles

I am doing some research on the pro's and con's of implementing GPS "tracking" on service vehicles. I would like to hear from as many people as possible on your thoughts on this issue. Some questions that I have would be:

1. Would you feel like you are being watched?
2. What problems or issues would be solved by installing GPS on service vans?
3. Can anyone quantify in real numbers the savings by installing GPS on service vehicles?
4. How do they increase efficiency as claimed by many manufacturers?
5. Would you get your good techs mad by installing them?
6. If you have a good tech (takes care of themselves, covers their time) how can GPS possibly help?

I would especially like to hear from anyone who works for a company that is currently using GPS or has used them in the past and what your feelings are on using GPS. I will keep a close eye on this and try to come back with more questions or remarks whenever anyone posts. I'm not being arrogant, I just want to learn as much as possible about GPS and want to pick as many brains as possible.

Thanks in advance.
  • Posted 28 Mar 2008 12:54
  • By batman
  • joined 29 Nov'07 - 119 messages
  • Pennsylvania, United States
Showing items 141 - 146 of 146 results.
The real issue is ITEGRITY, something that has become a lost art with people these days---Be where you are suppose to be ---Do what you say you are going do---Do the job RIGHT the first time , If you have to be "Watched" by your employer to make sure that you are doing it right, then you need to move on and let someone who will have your Van----

Would I have a problem with GPS?--Not a bit--Have no problem with it. I would not do anything any different than I do now, The only problem I see that there would be is the person doing the monitoring.
  • Posted 29 Mar 2008 12:00
  • Modified 19 Jul 2008 07:48 by poster
  • By roadrat
  • joined 24 Jan'08 - 186 messages
  • North Carolina, United States
"ARE WE HAVING FUN YET?"
Fuel cost down 18%?What went on there.Like I said check your paperwork.The point of customer billing I overlooked.
We have points of service so you should be in you area, close to customer.Insurance I dont have knoledge of but I can see cost reduction in that.I Think I used this post for a vent for diffrent issues than GPS.But like I said it can be bypassed so how do you know tech was there or here.If they are smart enough to be a tech they are smart enough to bypass a system as simple as gps.This to will show in time.Id kind of like to know service tech or service lead/supervisior who make the post.Im a road tech.And like I said before my company wont hold you to the wall for 75 in a 70 or a long lunch ect.GPS never has botherd me I did change what I do in a day when it was installed,Checking on customers not as often.I just think there must be a better way to weed out or keep honest the people who work at a given job.
  • Posted 29 Mar 2008 10:53
  • By proshadetree
  • joined 23 Feb'06 - 484 messages
  • Tennessee, United States
you are so right easym. gps benefit to us was shown when 1 guy had his van stolen. police recovered within a hour or so ,but no tools inside. so they just retraced all the stop off points with the tracker. then went round to the thief,s friends house and got the lot back. a bit of reassurance. if your honest about your days work you have nothing to hide
  • Posted 29 Mar 2008 06:28
  • By kevin_k
  • joined 25 Nov'05 - 502 messages
  • dumfriesshire, United Kingdom
The only technicians that I know that have a problem with GPS units are the one's that aren't doing what they are supposed to be doing.
  • Posted 29 Mar 2008 00:41
  • By EasyM
  • joined 14 May'05 - 101 messages
  • South Carolina, United States
GPS has saved us a ton $$$$$$.

1. Fuel costs dropped 18% magically. We made absolutely no change in policy etc. and yet when GPS went in, lower fuel cost...hmmmm.

2. Insurance. Premiums dropped 15% with proof of GPS installation. You may as well go ahead with GPS on company vehicles, because eventally the insurance companies are going to require it for coverage,

3. Dispatch Time. Service Dept can instantly view all service vehicles and decide which unit is closer. Time from breakdown call to arrival at customer location on average dropped by 1 hour.

4. Billing Issues. Ex. Customers calls and says "you billed me for 3 hours but your tech was only here 1 hour" now you can go back and proove by GPS printout how long your tech was there.

5. Safety. Excessive Speed email alerts can be set at whatever level you desire. We direct these excessive speed alerts directly to the technicians not to the management. This way they don't feel as though Big Brother is watching and they know that we really do care about their safety.

Overall, GPS has been very good for us. If you have good employees, they could care less about GPS on their vehicles. Don't use it as a tool to micro manage...a poor employee will manifest himself or herself in time anyway.
  • Posted 29 Mar 2008 00:12
  • By rob1
  • joined 6 Jul'07 - 7 messages
  • North Carolina, United States
We have gps.Its ok you dont realy see any savings if you have good techs.When Im on the road I cover my time.If im on a job and it isnt done at 12 I dont stop for lunch.I used to spend more time stoping in on customers in the area just as a checkup.Slow day on the way back stop in say hi is all doing well then move on with GPS I dont do that anymore.Lost sales over that.If your there and they think that a travel fee wont be charged they might say I got a oil leak, a miss ect.Also let them know you were on the job looking out for them not hanging around shooting the fat just a checkup.Also Gps in any form can be bypassed.Check the net truckers do it all the time.You will save some if you have techs that cut the clock,take longer on simple jobs spank service ect.Paperwork always tells on them.A service was just done now the carriage is falling out How do you miss that on a service?If your seeing that it needs to be took care of because it will also ruin a good tech if he sees everyone else is not doing crap and I have to go back and fix what they dont want to.You always burn the go to man out dont we?Go fix this go see why that.Then they get to a customer that they normaly dont do only to find a tech was there and serviced truck a week ago.Fan belts broke,Carrage bushings shot,No lube on kingpins.Gps wont fix that they just spend more time goofing off at customers location.Regular inspection of all service techs work and customer feed back is the only way to save money and fuel cost.If you do your homework it pays off.Will it **** a good tech off to have his work checked.I dont think so.I welcome new eyes on my trucks because im only a man.I miss stuff to.We can all learn, its just when you have people who are only ther for 8hrs then home you will find waste.Now that wont count on anyone here because you took the time to learn more off the clock didnt you?Soap box can now be taken I feel so much better.Wait I have to go to work today I feel worse
  • Posted 28 Mar 2008 21:35
  • Modified 28 Mar 2008 21:39 by poster
  • By proshadetree
  • joined 23 Feb'06 - 484 messages
  • Tennessee, United States

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